Terms & Conditions

SMART SOFTWARE SERVICES — TERMS & CONDITIONS

1. 1. Scope of services

   Services are limited to the scope described in the applicable quotation, statement of work, proposal, or written agreement. Work outside that scope may be quoted separately.

2. 2. Quotations & acceptance

   Quotations are valid until the stated expiry date (or 30 days if none is stated), unless withdrawn earlier in writing. Acceptance by written confirmation, purchase order, or payment constitutes agreement to these terms and the related commercial proposal.

3. 3. Fees & payment

   Fees are as stated in the quotation or invoice and payable in the stated currency by the due date. Bank transfer is the preferred method; include the invoice number as payment reference. Late payment may result in suspension of work and recovery of reasonable collection costs.

4. 4. Client responsibilities

   The client will provide timely access, content, credentials, approvals, and feedback required for delivery. Delays caused by the client may extend timelines and may affect fees.

5. 5. Intellectual property

   Pre-existing tools, frameworks, and know-how remain the property of Smart Software Services. Custom deliverables transfer to the client after full payment, unless otherwise agreed in writing. Third-party licenses remain subject to their own terms.

6. 6. Confidentiality

   Each party will keep the other party’s confidential information secure and use it only to perform the engagement, except where disclosure is required by law.

7. 7. Warranty & limitation of liability

   Services are provided with reasonable skill and care. Except for fraud or willful misconduct, Smart Software Services’ total liability arising from an engagement is limited to the fees paid for that engagement in the preceding 12 months. We are not liable for indirect, incidental, or consequential loss, including lost profits or data, to the extent permitted by law.

8. 8. Third-party services & infrastructure

   Cloud hosting, domains, licenses, and third-party platforms are the client’s responsibility unless expressly included. We are not liable for outages or policy changes of third-party providers.

9. 9. Termination

   Either party may terminate for material breach if not cured within 15 days of written notice. Fees for work completed remain payable. Upon termination, we may retain materials until outstanding amounts are settled.

10. 10. Non-solicitation

    During the engagement and for 12 months after, the client will not solicit or hire our employees or contractors involved in the engagement without prior written consent, except via a general public recruitment process.

11. 11. Governing law

    These terms are governed by the laws applicable in the United Arab Emirates, unless the parties agree otherwise in writing. Disputes will first be addressed in good faith; unresolved disputes may be referred to the competent courts of Dubai / Abu Dhabi as applicable.

12. 12. Entire agreement

    These terms, together with the accepted quotation / statement of work / agreement, form the entire understanding for the engagement and supersede prior informal discussions, unless a signed master agreement states otherwise.